Job Description

We are seeking a detail-oriented and proactive Bilingual Customer Coordinator (French) to join our client's team. In this remote position, you will play a crucial role in maintaining and improving our service quality, coordinating with operators and the Operations department, and ensuring seamless communication with clients.
Monday to Friday 10am- 7pm EST

- This is a FULLY REMOTE role 
- Salary $51,000 + up to 20% bonus  

Roles and Responsibilities

• Ensure the high standard of service delivery by overseeing safe, timely, and cost-efficient operations, working closely with drivers and the Operations team.
• Utilize available dispatch, routing, and CRM software to manage client interactions, site locations, equipment, and fueling needs.
• Plan and coordinate call-in deliveries, ensuring proper dispatching and communication.
• Communicate any client schedule changes to the Operations and Sales teams, keeping them updated on key client needs.
• Process COD delivery requests and handle credit card authorizations as necessary.
• Maintain open communication with clients throughout the fueling process, addressing any issues that may arise.
• Keep the Operations and Territory Managers informed of significant developments, reporting any service or operational challenges.
• Assist drivers with route planning, equipment usage, troubleshooting, and client-specific requirements.
• Collaborate with Operations, Sales, and Administration to resolve any problems efficiently.
• Build strong relationships with clients, drivers, and colleagues.
• Address billing concerns, including client charges, supplier pickups, and outstanding payments.
• Provide after-hours support to the Operations team as needed.
• Pursue continuous personal and professional development.
• Perform additional related tasks as assigned.

Qualifications and Skills

• Fluency in French and English (both written and spoken) is essential.
• Proven experience in customer service, dispatch coordination, or a similar role.
• Strong problem-solving abilities and the capability to handle issues effectively.
• Proficiency with dispatch/routing/CRM software.
• Excellent communication skills and the ability to build positive relationships with clients and team members.