Job Description

Technical Support - Toronto 

Location: On-site, Toronto 
Start Date: ASAP
Security Clearance: Secret 
Duration: 100–125 days

Altis Technology is seeking Technical Support Specialists for a contract opportunity with one of our Federal Government Clients.

Key Responsibilities:

• Prepare and configure smartphones using Samsung KME and Apple ADE

• Conduct 30–45 minute on-site upgrade appointments

• Transfer and validate user data

• Ensure device functionality (email, apps, security)

• Wipe and decommission legacy devices securely

• Maintain accurate asset tracking in ServiceNow

• Report daily progress and escalate issues as needed

Qualifications:

• Experience with Android and iOS enterprise deployments

• Proficient in MDM tools (Samsung Knox, Apple ADE)

• Excellent end-user support and customer service skills

• Familiarity with ServiceNow, Windows 10/11, Office 365, Active Directory, and Exchange

• Minimum 6 months in Government of Canada help desk roles