We are working with a Federal Government client seeking a Bilingual Support Technician to join them onsite in Ottawa for a 6-month contract!
The Support technician will be working on a large-scale smartphone upgrade initiative within the organization.
Roles and Responsibilities
- Preparing smartphones for user deployment.
- Conducting on-site user upgrade appointments lasting 30–45 minutes each.
- Validating user data backups prior to initiating transfers.
- Migrating user data using approved transfer tools.
- Validating the functionality and configuration of new smartphones (email, apps, security settings).
- Wiping old smartphones securely according to organizational standards.
- Updating asset records in ServiceNow to track device assignment and decommissioning.
- Collecting user feedback and sign-off upon completion.
- Reporting daily progress and issues to the Project Manager.
Qualifications and Skills
- Bilingual in French & English.
- Hold a valid Secret Security Clearance.
- One (1) year of experience in the last three (3) years working in a Help Desk or Desktop Support environment.
- Six (6) months of experience in the last three (3) years troubleshooting network connectivity issues.
- Six (6) months of experience supporting Microsoft Windows 10 or Microsoft Windows 11 both remotely and desk-side.
- Six (6) months of experience supporting Microsoft Office 2016 or Microsoft Office 365 both remotely and desk-side.
- Six (6) months of experience using Microsoft Active Directory to manage users, computers, and groups on an enterprise network.
- Six (6) months of experience using Microsoft Exchange 2016 Management Console or Exchange Online (EXO) in creating and managing email accounts on an enterprise network.