Job Description

Role: Senior Lead Software Engineer – ServiceNow ITOM
Location: Toronto or Montreal (Remote)
Client: Financial industry client
Language Requirement: French-speaking (for Canada)
Pay rates:  $65-75/HR

Summary

Seeking a Senior Lead Software Engineer with 8+ years of experience on the ServiceNow platform, with proven expertise in IT Operations Management (ITOM) modules such as Discovery, Service Mapping, Event Management, and/or Cloud Provisioning and Governance.

Key Responsibilities

• Design, implement, and maintain ITOM modules (Discovery, Service Mapping, Event Management, Cloud Provisioning and Governance) in ServiceNow.
• Apply best practices to optimize IT operations and support infrastructure proactively.
• Perform impact analysis and troubleshooting across ITOM components; ensure seamless integration with ServiceNow and third-party systems.
• Collaborate with cross-functional teams to deliver ITOM solutions aligned with ITIL processes (Incident, Change, Problem, Event Management).
• Configure and continuously improve ServiceNow Discovery and automation capabilities.
• Customize and administer ServiceNow platform to meet business needs.
• Resolve ITOM-related issues and design scalable, complex solutions.
• Utilize orchestration and automation within ServiceNow.

Certification Requirements

Must hold at least one of the following ITOM-related certifications:

• CIS – ITOM
• CIS – Discovery
• CIS – Service Mapping
• CIS – Event Management
• CIS – Cloud Provisioning and Governance

• CSA (Certified System Administrator)
• CAD (Certified Application Developer)