Role: Lead Bilingual ServiceNow Developer - IT Asset Management (SAM Pro / HAM Pro)
Positions Open: 1 (A: SAM Pro / B: HAM Pro)
Location: Canada (EST Time Zones)
Client: Financial industry client
Language Requirement: French-speaking
Duration: 6 months contract to start
Rate: $65-75/hr
Experience Required: 10+ years overall (8+ years in ServiceNow)

Summary:

We're seeking a Lead Software Engineer experienced in ServiceNow IT Asset Management (SAM Pro / HAM Pro) to manage the full lifecycle of IT assets, optimize software usage, ensure compliance, and support asset-related integrations and automations.

Key Responsibilities:

• Manage end-to-end IT asset lifecycle (procurement, deployment, maintenance, retirement).
• Ensure accurate asset tracking and data integrity in ServiceNow.
• Administer software licenses and compliance to reduce financial and legal risk.
• Optimize license usage, track renewals, and minimize redundant software spend.
• Track and manage hardware assets (e.g., laptops, servers, network devices).
• Support asset procurement, inventory control, and disposal in line with policies.
• Integrate SAM Pro / HAM Pro with ITSM and ITOM modules for seamless tracking.
• Automate asset management processes for efficiency and consistency.
• Develop custom reports and support data loading and migration using update sets.
• Apply Scrum/Agile methodology and troubleshoot ServiceNow issues as needed.

Required Skills:

• 6+ years of experience with SAM Pro, HAM Pro, and ServiceNow modules.
• Strong knowledge of ServiceNow ITAM, CMDB, Discovery, Procurement, and HRSD.
• Experience in configuration, customization, and integration of ServiceNow modules.
• Understanding of software/hardware asset lifecycle and relevant compliance processes.
• Familiarity with automation tools within ServiceNow.

Certification Requirements:

At least one of the following preferred:

• CIS – ITOM
• CIS – Discovery
• CIS – Service Mapping
• CIS – Event Management
• CIS – Cloud Provisioning and Governance

Required:

• CSA (Certified System Administrator)
• CAD (Certified Application Developer)