Job Description

Our client, a leader in the Insurance industry, is seeking a Bilingual Call Centre Representative to join their dynamic team! If you are fluent in both English and French and thrive in a customer-focused environment, this remote opportunity could be a great fit for you.

Please note, the candidate MUST BE within the GTA area. 

Position Details:

• Location: Remote
• Training Schedule: 8:00 AM – 4:30 PM for 3-4 weeks
• Shift Schedule: 11:30 AM – 8:00 PM after training
• Pay Rate: $24.00 per hour

Key Responsibilities:

• Professionally respond to inquiries from plan participants, using detailed plan-specific information in a Windows environment.
• Accurately document call details and address participant concerns as needed.
• Escalate complex cases to benefit administrators or direct inquiries to the appropriate team member.
• Coordinate the dispatch of plan materials to participants as required.

Qualifications:

• Exceptional oral and written communication skills, with a strong focus on clarity and grammar.
• Proven customer service skills with experience in a service-oriented role.
• Ability to collaborate effectively with peers and assist plan participants with professionalism and empathy.
• Strong organizational skills with the ability to juggle multiple tasks.
• Demonstrated patience, tact, and composure when addressing participant needs.
• Active listening skills and sound judgment.
• Fluency in both English and French (spoken and written).
• Familiarity with pension and investment plans is an asset, though not required.

Join a supportive team that values communication, empathy, and exceptional service. Apply today to make a difference in the lives of plan participants!