Job Description

We are seeking a hands-on, detail-oriented Tech Support Specialist to join our client's dynamic IT support team. In this role, you'll be responsible for providing frontline technical support, performing hardware and software maintenance, and ensuring a smooth and reliable user experience across our organization. This is a great opportunity for someone who enjoys both technical troubleshooting and working directly with end users in a fast-paced environment. This is a 1 year contract, fully onsite in Toronto. 

Key Responsibilities:

• Perform imaging and cleaning of PCs using PXE and application tools

• Conduct hardware upgrades (RAM, SSDs, peripherals, etc.)

• Create UPS shipping labels and handle PC shipping logistics

• Provide support for peripherals, account unlocks, and swaps

• Prepare machines for disposal pickup in accordance with policy

• Manage and resolve IT support tickets (Tech Bar, walk-ups, email, etc.)

• Perform regular tech checks (AV systems, room reservations, etc.)

• Troubleshoot AV equipment and conference room setups

• Support physical inventory tracking and updates

• Conduct customer support floor walks and proactive engagement

• Collaborate with infrastructure teams for hands-and-eyes support

• Attend team meetings and contribute to process improvements

• Ensure compliance with company standards and policies

• Assist with PC refreshes and user device swaps

• Complete required internal training (NTT, CX, TQ, EC, ISAd)

• Shadow Level 10 technicians and assist with Level 2 troubleshooting

• Deliver a high standard of customer service and drive customer excellence

Qualifications:

• 1–3 years of experience in IT support, desktop support, or related role

• Familiarity with imaging tools and PC configuration (PXE boot, etc.)

• Strong knowledge of hardware components and upgrade processes

• Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk)

• Basic knowledge of AV equipment troubleshooting

• Strong communication and customer service skills

• Ability to work independently and as part of a collaborative team

• Physically able to lift and move equipment as needed

• Relevant certifications (CompTIA A+, ITIL, etc.) are a plus