Job Description

The Collection Specialist provides exceptional internal and external client service, working directly with clients and with partners, practice staff, partner assistants, and billing administrators on all credit and collection matters critical to the organization’s financial performance. In this highly sensitive role, you will manage a diverse portfolio of clients across various sectors and industries. You will be instrumental in successfully recovering outstanding debts in a timely and efficient manner, while maintaining excellent client relationships.

Role Deliverables

• Liaising between practice and finance staff regarding any administrative problems

• Running Accounts Receivable aged lists for relevant stakeholders

• Calling and emailing client contacts to follow up on payment status

• Meeting with managers and partners to agree on additional follow-up activities to collect the outstanding balances

• Resolving Accounts Receivable issues, including responding to client queries regarding invoices, preparation of analyses, and amended invoices when required or as directed by managers

• Investigating and resolving unallocated payments

Education/Work Experience

• 3-5 years of experience in accounts receivable and credit management, with a proven track record in delivering results, ideally in a professional services environment

• Member of the CIC (Credit Institute of Canada) or currently enrolled in the CCP (Certified Credit Professional) program or equivalent is considered an asset

• Demonstrated continual professional development through courses or seminars related to business and credit collections

• Understanding of legislation surrounding insolvency, litigation, and contracts

• Ability to read and analyze financial information and industry credit reports

Hourly Rate

• $30.00 per hour

Technical Skills

• Proficient with MS Office suite, particularly Excel and Word

Other Skills

• Exceptional soft skills – responsible for calling clients to collect outstanding payments

• Exceptional communication skills – oral and written

• Excellent analytical and time management skills

• Ability to work well under pressure, be flexible and approachable

• Strong negotiation, persuasion, and dispute resolution skills

• Bilingualism in French is considered an asset