We are seeking an experienced Senior Project Manager on behalf of our client for a high-impact contract role within their Business Technology Project Management Office (PMO). The successful candidate will lead the evaluation and replacement of a critical operational system that supports scheduling, dispatch, and routing activities. The service delivery model involves a third-party managed services provider, while internal teams oversee planning, policy, and technology strategy. The Project Manager will work cross-functionally with stakeholders from various departments to ensure seamless project execution and delivery.

Roles and Responsibilities

• Drafting detailed Statements of Work (SOWs) for complex RFPs and procurements

• Creating business cases and supporting capital approval processes

• Leading detailed project planning using standardized PMO templates and methodologies

• Managing plans including WBS, budgets, schedules, testing, risk, communications, and change management

• Directing internal and vendor-supplied teams including Business Analysts, QA, Developers, and Data Analysts

• Establishing and coordinating project governance committees and structures

• Identifying and mitigating risks in collaboration with stakeholders

• Managing scope, schedule, budget, and deliverables

• Ensuring quality across all documentation and project outputs

• Overseeing contractor performance and procurement processes

• Producing regular status reports and presenting updates to steering committees

Qualifications and Skills

• 10+ years in full-lifecycle IT project management (including SDLC)

• Experience with cloud platforms, SaaS, managed services, and system migrations

• Strong understanding of systems integration, data interfaces, and testing methods

• Experience with data management, ETL, and quality control

• Familiarity with accessibility standards (ADA, WCAG, etc.)

• Understanding of privacy legislation and compliance (e.g., FOIPPA)

• Experience in unionized or regulated environments

• Proven success in stakeholder engagement and vendor management

• Strong verbal and written communication skills

• Results-oriented with a proactive mindset

• Proficiency in Microsoft Office Suite, MS Project, and SharePoint

Education

• Degree in Business Administration, Computer Science, or a related field

Nice-to-Haves

• Experience applying Organizational Change Management (OCM) principles

• Contract and vendor negotiation/oversight experience

• Budget tracking, forecasting, and financial reporting skills

• PMP or equivalent certification (preferred)

• Skilled in workshop facilitation and cross-functional team leadership