We have an exciting opportunity for a Web Content Analyst in Montreal, QC. This is a 12-month contract with an anticipated start date of May 2025. The Web Content Analyst will be expected to work onsite 2-3 days per week. The Web Content Analyst will support our client's internal teams while contributing to the effort to redesign its digital channels to deliver a simple and seamless user experience and engagement.

To be considered for this role, you must be bilingual in French & English, and hold security clearance: Reliability Status. 

Roles and Responsibilities

• Liaise with project team and vendor to revamp of our current website to meet Government of Canada Accessibility Act.
• Work on fast–turnaround changes, short–term website enhancements or expansions, content migrations, and more than one workflow, as needed.
• Support in resolving moderate to complex content–related website issues or requests.
• Maintain responsibility for the coordination of problem–solving efforts within the team and the investigation, analysis, and remediation of requests for operations, security and maintenance support.
• Recommend and implement proposed solutions to resolve support requests.
• Perform limited use and application of basic principles, theories, and concepts.
• Follow standard practices and procedures and perform closely managed work.
• Follow specific, outlined, and detailed procedures and report to a web content team leader or content strategist.

Top Skills Required

• 3+ years of experience as a content specialist or conducting help desk support on projects, including website migrations.
• Experience developing software in a fast-paced agile environment.
• Experience with the development and implementation of large–scale websites, including content management.

Qualifications and Skills

• 3+ years of experience as a content specialist or conducting help desk support on projects, including website migrations.
• Experience developing software in a fast-paced agile environment.
• Experience with the development and implementation of large–scale websites, including content management.
• Experience assessing and improving digital materials and services (websites, digital interfaces, online transaction flows, PDFs, etc.) to comply with regulatory accessibility standards - specifically WCAG 2.1 AA.
• Great customer empathy that makes user experience a top priority.
• Understanding and comfortable with designing and using API’s like REST.
• Knowledge of JIRA and Agile principles.
• Understanding of JavaScript, HTML, and CSS.
• Experience with verifying the accuracy of source code in HTML on web pages.
• Solid understanding of mobile UI/UX best practices and standards.
• Experience communicating and working closely with multiple stakeholders and content owners and managers to collect content requirements, develop content, and manage the review workflow from request to publish and go live.

Skill Assets

• Excellent communication and collaboration skills
• Experience designing application structure and architecture.
• Experience with web application development frameworks and tools like React, and CI/CD tools like Azure DO.