Job Description

Our public-sector client has an immediate need for a fulltime Technical Analyst - Service Desk

Role: Net New Role

Location: Hybrid (2 to 3 days/week from any of the 100 offices in Canada )

Term: 2025/04/21 – 2026/05/31, with possible extension

Required Experience:

• Service Desk/Tier 1 experience > 24 months or equivalent support experience

Required Skills:

• Comfortable with a variety of basic software solutions
• Good communication, time management
• Demonstrated ability and willingness to learn new tools
• Dependable and reliable
• Familiarity with updating and using a knowledge base
• General knowledge of computer systems, analysis techniques, and ITIL processes

Nice to have:

• Bilingual (French), ITIL V3/4, KCS, M365

Description of Duties:

• The IT Service Desk is looking for a Technical Analyst to directly resolve customer issues by following best practices.
• This role is accountable to update troubleshooting documentation as part of our knowledge base and utilize this documentation in providing support.
• This role is a member of the IT service desk, and a major part of a typical workday will be resolving incidents over various communication channels.