We have an exciting contract opportunity for a Systems Support Analyst in Aylmer, Ontario. This is a hybrid role, requiring the individual to work onsite 2 days per week. The contract will run for 6-months to start with potential to extend. The Systems Support Analyst will provide technical support services to end users in the operation of computer hardware, software, and peripherals, and develop and conduct information technology (IT) and systems training for end users. 

Roles and Responsibilities

• Provides technical support by responding to clients’ calls for assistance and conducting appropriate diagnostic procedures to determine the problem; undertaking necessary procedures/actions to resolve problems; advising/instructing clients on corrective measures; and referring system-wide problems and application design issues to appropriate senior systems personnel.
• Provides hardware support by configuring desktops and laptops to Ministry standard settings, installing and configuring standard peripherals such as printers, scanners, video capture and sound devices; adding and configuring network cards on desktop computers for access to the network; replacing standard service parts in network printers; and distributing hardware, in accordance with established resource allocation plan.
• Provides software support by installing and maintaining Ministry standard applications such as virus detection software, Microsoft Office products and approved business applications software.
• Provides network support by configuring network servers, adding and configuring network drives, printers and other shared resources; changing backup tapes and restoring lost files; maintaining backup rotation schedule and log of tape usage; adding to and maintaining network cabling to Ministry standard; and supporting communications protocols. Provides assistance in administration of the local area network (LAN).
• Provides technical advice and guidance to clients to ensure efficient use of systems by assessing existing use and recommending practices to improve performance. Develops and conducts training sessions on IT and systems used by the Ministry.
• Ensures that all work performed complies with established Ministry standards. Prepares and documents
  operational procedures and guidelines, and develops and adapts technical standards and procedures for use and operation of computer equipment and application software; develops and maintains system for control of IT assets.
• Provides technical support to the electronic card lock system by responding to clients’ calls for assistance and conducting appropriate diagnostic procedures to determine the problem; undertaking necessary procedures/actions to resolve problems. Prepares photo cards for users by taking photos, printing and programming cards.
• Performs other duties, as assigned.

Qualifications and Skills

• Must be able to pass an OPP background security investigation.
• Knowledge of micro/personal computer system technologies and operating systems, LAN operating procedures, Ministry standards, commonly used application software, diagnostic software and backup and recovery procedures, to provide technical support and information to users on operation and use of systems software and peripherals.
• Knowledge of computer equipment operation, cabling and installation procedures to install, test, and maintain equipment and to set up and disconnect work stations.
• Knowledge of electronic card lock system with ability to install, program, diagnose or repair locks and the software databases of users cards and electronic doors.
• Knowledge of adult training methods and computer training practices to develop and deliver training customized to competency levels of participants.
• Knowledge of organizational methods to set priorities and meet deadlines.
• Oral communication and interpersonal skills to provide advice and guidance to clients regarding systems use; and to aid in problem resolution; and to provide IT training to staff.
• Written communication skills to prepare program documentation, writing procedures for users and operators and other technical documentation.
• Identifies technology problems, assesses client queries, diagnoses cause of difficulty, and take corrective action to ensure resolution.
• Develops materials and delivers training customized to level of participants.