Job Description

Location: Ottawa, ON
Contract Duration: 12 months (with potential for extension or permanency)
Hours: Monday to Friday, 9:00am to 6:00pm EST
Training: 6-week training program (Monday to Friday, 9:00am to 5:30pm EST)
Pay: $20.43 per hour + $1000 bonus

About the Role:

Join our dynamic team as an Inside Sales Digital Marketing Consultant, where you'll use your customer support and digital marketing skills to guide small and medium-sized businesses in optimizing their social media advertising efforts. You’ll play a crucial role in helping businesses maximize their advertising impact and grow their presence online. This position offers an exciting opportunity to make a real difference for clients, while also building expertise in digital marketing.

Key Responsibilities:

• Engage with decision-makers to enhance the effectiveness of their digital advertising campaigns through optimization strategies aimed at increasing ROI.
• Act as a trusted advisor, helping clients improve ad performance and extend their campaign durations.
• Manage a portfolio of small and medium-sized business advertisers, offering personalized recommendations based on their unique needs.
• Use industry knowledge to identify trends, solve problems, and provide consultative advice on social media advertising strategies.
• Troubleshoot and install entry-level HTML and JavaScript code to improve clients' ad experiences.
• Provide both pre- and post-installation support, ensuring smooth implementation of technical solutions.
• Champion success stories from advertisers who have benefited from the products and services.
• Share valuable feedback to improve social media advertising products and the overall customer experience.

Basic Qualifications:

• Minimum of 1-year outbound sales experience (relationship sales, digital marketing, online sales, or telemarketing).
• A total of 3 years of relevant work experience.
• High School Diploma or equivalent.
• Strong proficiency in English.

Preferred Qualifications:

• BPO (Business Process Outsourcing) experience is a plus.
• Experience interacting with customers from North America or EMEA.
• Basic understanding of HTML, JavaScript, and technical troubleshooting.
• Familiarity with API, pixel, and partner platforms.
• Experience with social media advertising products is an advantage.
• Certification such as Blueprint Digital Marketing Associate is a bonus.

Professional Skills:

• Exceptional listening, communication, and interpersonal skills with a solutions-oriented mindset.
• Strong writing, typing accuracy, and grammar skills.
• A passion for customer satisfaction and creating meaningful experiences.
• Excellent multitasking ability across multiple programs and platforms.
• Comfortable working in a rotating shift schedule.
• Self-motivated with the ability to work independently and make sound decisions.
• Highly adaptable to evolving business needs and a quick learner.
• Strong attention to detail and follow-through with a collaborative team spirit.

What We Offer:

• Free onsite parking for your convenience.
• Spacious workstations equipped with the latest technology.
• A supportive and inclusive team-oriented work environment.
• Complimentary coffee, tea, and hot chocolate bar to keep you refreshed.
• A sense of community that fosters growth and collaboration.

If you're ready to grow your career in digital marketing, help businesses thrive, and work in a dynamic and supportive environment, apply now to join our team!