Job Description

Our client is seeking to hire a friendly, professional, and detail-oriented Concierge to join their team onsite in Oakville. As the first point of contact for residents and visitors, you will provide exceptional customer service, coordinate various services, and ensure a welcoming environment. This is an exciting opportunity to become a key member of a dynamic team, making a positive impact in a luxury residential setting. 

Location: Oakville, Ontario
Salary: $45,000 per year
Schedule: Monday – Friday, 9:00 AM – 7:00 PM, with one weekend shift every three weeks on a rotational basis.

Responsibilities:

• Greet residents, visitors, and vendors with a warm and professional demeanor.
• Provide information about building amenities, services, and local attractions.
• Address inquiries, concerns, and special requests promptly and effectively.
• Manage incoming calls, emails, and correspondence efficiently.
• Coordinate and monitor access to the property, ensuring security protocols are followed.
• Maintain accurate logs of deliveries, visitors, and service requests.
• Arrange for and monitor contractors, maintenance, and cleaning services as needed.
• Assist with scheduling shared spaces and amenities.
• Act as the liaison between residents, property management, and external vendors.
• Proactively resolve any issues to maintain a high standard of service.

• Minimum 2 years of experience in a customer service or hospitality role. Experience as a concierge is a strong asset.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Proficient in using office software (e.g., Microsoft Office, property management systems).
• Professional, courteous, and resourceful.
• Able to multitask and remain calm under pressure.
• Strong commitment to providing outstanding service.

Schedule and Availability:

• Full-time onsite position in Oakville.
• Must be available Monday – Friday, 9:00 AM – 7:00 PM.
• Open to working one weekend every three weeks on a rotational basis.