Job Description

Our leading MSP client is looking for an ONSITE IT Microsoft Cloud Engineer to join their team on a permanent basis. 

The successful candidate will have a strong background in Microsoft technologies, cloud services (specifically Azure and Microsoft 365), and a focus on providing exceptional technical support and solutions to our clients. The ideal candidate will have a robust understanding of both Azure infrastructure and Microsoft 365 administration, along with a track record of delivering high-quality support services, either in a direct customer support role or as part of a managed service provider (MSP) environment. 

Salary: $75-95k  

Key Responsibilities: 

Azure Infrastructure Management: 

• Provision, configure, and manage Azure virtual machines, networks, storage, and other key infrastructure components. 

Microsoft 365 Administration: 

• Manage Microsoft 365 services including Exchange Online, SharePoint Online, Teams, OneDrive for Business, and other critical services. 

• Oversee user accounts, groups, and licenses, ensuring proper configuration and user access. 

• Configure and enforce security settings, compliance policies, and data loss prevention (DLP) protocols. 

• Assist in troubleshooting and resolving email, calendar, Teams, and communication-related issues. 

• Drive collaboration and communication enhancements across Microsoft 365 platforms. 

• Perform migrations and upgrades to Microsoft 365 services as necessary. 

Security, Compliance, and Optimization: 

• Implement Azure and Microsoft 365 security best practices and compliance standards to safeguard data and resources. 

• Ensure that all services are aligned with industry regulations and internal security policies. 

• Monitor the performance of both Azure and Microsoft 365 services, troubleshooting and optimizing for efficiency, reliability, and cost-effectiveness. 

Automation and Scripting: 

• Develop PowerShell scripts or automation workflows to improve operational efficiencies and streamline administrative tasks. 

Collaboration and Support: 

• Provide technical support across both Azure and Microsoft 365 environments, responding to issues and diagnosing problems efficiently. 

• Work with internal teams to ensure smooth problem resolution and consistent client satisfaction. 

• Maintain documentation related to system configurations, processes, and troubleshooting steps. 

Required Qualifications: 

• University degree in a relevant field (e.g., Information Technology, Computer Science, etc.). 

• 10+ years of progressive work experience within the field of information technology, with an emphasis on Microsoft cloud solutions (Azure and Microsoft 365). 

• Completion of at least 3 of the following certifications: 

• CompTIA A+ 

• Microsoft Azure Administrator Associate (AZ-104) 

• Microsoft Azure Security Engineer Associate (AZ-500) 

• Microsoft Azure Fundamentals (AZ-900) 

• Microsoft Cybersecurity Analyst 

• Microsoft 365 Security Administrator Associate (MS-500) 

• Microsoft Certified Azure Developer Associate (AZ-204) 

• ITIL v3 Foundation 

• Tangible experience in a managed service provider (MSP) environment or a direct customer support role. 

• Must have a valid G drivers license and reliable vehicle  

Skills and experience: 

• Strong IT background with a focus on network support, cloud services, and both remote and onsite technical support. 

• Excellent problem-solving skills, strong attention to detail, and a proven ability to follow through on tasks and projects. 

• Knowledge of security and compliance best practices within cloud and IT environments. 

• Ability to handle complex technical challenges, including high-pressure support situations. 

• Exceptional communication skills (written and verbal) and documentation skills, with the ability to clearly convey technical information to non-technical stakeholders. 

What Would Make You Stand Out: 

• Experience working within an IT managed services provider (MSP) business model, specifically in an IT project delivery and support role. 

• Familiarity with ConnectWise or similar MSP tools. 

• Proven track record of delivering complex cloud solutions (M365 and Azure).