Job Description

Our client in the Food Manufacturing Industry is currently seeking a Lead Customer Service Representative to join their team on full time, permanent basis. Hours of work are Monday to Friday from 7am-3pm (No flexibility).

Location: Markham – free parking on site

Duties and Responsibilities:

• Conducting a high volume of calls, averaging between 100 and 200 calls per day, to establish and maintain communication with clients.
• Proactively connecting with clients to efficiently process and place orders, ensuring accurate and timely order entry.
• Utilizing the company's database system to accurately enter and update orders, ensuring all relevant information is captured.
• Taking ownership of the office supply inventory management process, including monitoring stock levels and placing orders when necessary.
• Maintaining detailed records of client interactions, order status, and other relevant information in accordance with company policies and procedures.
• Identifying opportunities to build and strengthen relationships with clients, fostering long-term partnerships and promoting customer loyalty.

Qualifications:

• Demonstrated experience conducting a high volume of calls, ideally in a customer service or call center environment.
• 2-5 years of customer service or call center experience, with a proven track record of meeting or exceeding performance targets.
• Strong relationship-building skills, with the ability to establish rapport and trust with clients.
• Excellent communication and interpersonal skills, both written and verbal.
• Proficient computer skills, including experience with database systems and order entry software.
• Detail-oriented and highly organized, with the ability to multitask and prioritize effectively in a fast-paced environment.
• Strong problem-solving skills, with the ability to proactively identify and address customer needs.
• A positive and customer-centric attitude, with a commitment to delivering exceptional service.