Altis Recruitment is seeking a Bilingual Client Care Coordinator for our client in the Healthcare sector. The successful incumbent will serve as a crucial point of contact for over 70 clients nationwide, facilitating the implementation and ongoing support of a web-based SaaS system utilized by hospitals for clinician database management.

PLEASE NOTE: This role is hybrid, 3 days a week in Toronto or Remote in Ottawa.

Roles and Responsibilities

• Supporting new hospital clients during implementation, assisting existing clients with new services, and providing ongoing support throughout the year, including preparation for annual reappointment processes.
• Coordinate the implementation process for new clients, managing timelines, confirming requirements, and facilitating review/testing.
• Provide ongoing support to clients, addressing inquiries, troubleshooting, and assigning technical support as needed.
• Coordinate with clients for content required during appointment or reappointment services.
• Conduct training and retraining sessions for clients as required.
• Deliver product demos to potential and existing French-speaking clients, with support from team members.

Qualifications and Skills

• 2+ years of project implementation, coordination or client services experience. 
• Bilingual proficiency in French and English (written and spoken) is mandatory.
• Strong written and verbal communication skills, with the ability to interact professionally with clients and internal teams.
• Capacity to handle sensitive and confidential matters with discretion and innovation.

Education

• Bachelor’s degree, College diploma, or equivalent work experience.

Nice-to-Haves

• Previous experience in Medical Affairs / Credentialing Office would be an asset.