Our client in the non-profit industry is looking for a Bilingual Customer Service Coordinator for a 4 month contract. This position is hybrid (in office 3 days a week). 
As a Bilingual Customer Service Coordinator, you will be responsible for managing inquiries and providing support in both English and French in a call center environment. 

Roles and Responsibilities

• Provide prompt and professional assistance in both English and French via phone, email, chat, or other communication channels.
• Address inquiries, complaints, and escalations effectively and efficiently
• Coordinate with internal departments, such as sales, operations, and technical support, to resolve issues and ensure seamless service 
• Assist with any administrative or documentation tasks
• Other duties as required 

Qualifications and Skills

• Bilingual in English and French
• Prior experience in customer service, call center, or a related field 
• Strong customer service skills
• Strong MS office experience 
• Strong written and verbal communication skills in both languages are required