Job Description

Our client in the banking industry is seeking a Bilingual KYC Operations Manager to join their team. 

The Bilingual KYC Operations Manager will be responsible for leading a KYC team (between 7 to 20 members) by providing training and development for team members in order to manage the KYC activities.

Responsibilities: 

• Provide support, guidance to team members and be the point of escalation for the team.
• Serve as a point of contact for the internal partners with regard to KYC policy and process related questions.
• Work with Manager on goal setting, performance management planning/implementation and one to ones / lead the appraisal process and one to one meetings/ development of skills and versatility
• Recruit and train new joiners
• Monitor activity of the team with KPIs (volumes, quality, etc.) - Ensure requests are managed within internal SLAs or deadlines specified by front Office
• Work closely with the internal partners (Front Offices, Middle Offices, Financial Securities, etc.)
• Communicate and coordinate with his/her Management for any compliance, implementations, risk, and operations topics or issues
• Adhere to internal processes and regulatory policies and standards
• Define and perform weekly/monthly controls & relevant actions related to process and production.
• Management of projects impacting his/her team
• Be a backup of the manager in his/her absence
• This position will have to do also production tasks of KYC

Qualifications: 

• Bilingual in English and French
• Bachelor’s or Master’s degree in any Finance, Law, Banking or equivalent fields.
• 7 years of previous experience in KYC/AML / due diligence in corporate or investment banking in a client facing environment is highly preferable.
• 2 or more years in a managerial role
• Anti-Money Laundering or CAMS certification is a plus
• Knowledge of banking regulations across the globe is a plus
• A self-starter who is highly motivated.
• Strong KYC knowledge, with ability to train the team on KYC
• Good analytical, organizational and interpersonal skill
• Spirit of analysis and synthesis
• Priority management
• Strong attention to details
• Able to work independently with minimal supervision
• Ability to communicate fluently and clearly orally and in writing
• Ability to deal with multiple stakeholders across the globe. Customer oriented.
• Hard-working, comfortable with multi-tasking and able to work under pressure
• Mastery of office tools (Excel, Word, Power Point) and easy approach to computer tools.