Job Description

Our client in the Insurance sector is seeking a Bilingual Customer Service Representative, you will be a critical part of our client's team, providing exceptional customer service with fluency in both French and English languages. This role is fully onsite, in Mississauga, and will start out on a contract of 11 weeks with potential to go permanent based on performance. 

100% on site in Mississauga, ON
Monday - Friday between 8am - 6pm (35 hours per week)
Pay Rate: $24.00 per hour 
*Requirement to study and complete the LLQP program and exam

Roles and Responsibilities

• Providing customers with exceptional service but answering any inquires that they have in a courteous, knowledgeable and professional manner.
• Problem solving and dealing with situations that arise
• Searching for requested documents and mailing them out to customers/clients
• Organize a variety and large quantities of incoming mail, new business, claims mail, general response mail, street mail, payment due notices
• Responding to inbound inquiries related to insurance products
• Developing expert-level knowledge of  services to assist customers with their inquiries
• Troubleshooting customer complaints and finding solutions to their problems.
• Documenting customer interactions and escalating issues appropriately.
• Adhering to quality standards, procedures, and deadlines.

Qualifications and Experience

• Comfortable in a clerical, data entry role that also involves Customer Service duties
• Bilingual (French and English, must be 100% fluent in both languages) 
• Interest in obtaining LLQP