Job Description

As a Senior CRM Application Specialist, you will play a crucial role in providing technical leadership for the maintenance and implementation of Microsoft Dynamics CRM software solutions. You will be responsible for designing, maintaining, and implementing changes in existing CRM implementations, creating custom plug-ins and workflows, and extending the Dynamics Platform using Microsoft .NET. This role requires providing 3rd level support to CRM Users and educating Information Services employees about this support.

Key Responsibilities:
- Implement and maintain Microsoft Dynamics CRM software solutions.
- Design and implement changes to existing CRM implementations.
- Develop custom plug-ins and workflows.
- Extend the Dynamics Platform using Microsoft .NET.
- Provide 3rd level support to CRM Users.
- Liaise with and educate other Information Services employees about CRM support.

Qualifications:
- College diploma or certificate in Software Development, Computer Programming, or a related field.
- Several years of experience in software development, support, and maintenance.
- Proficiency in Microsoft Dynamics CRM/Microsoft Power Platform support and development processes.
- Experience in .NET development, systems analysis, and data administration.
- Knowledge of the software development lifecycle (SDLC) and software solution project implementation.
- Ability to apply policies, procedures, and regulations effectively.
- Competent in troubleshooting web application issues, including application integration and data issues.

Skills and Competencies:
- Client-focused with strong organizational knowledge.
- Effective communication skills.
- Ability to innovate and work well within a team.
- Leadership skills.

Language Requirements:
- English or French (Essential; Bilingual is an asset).
- Functional reading, writing, and oral communication skills in chosen language(s).

Benefits:
- Comprehensive health benefits including drug coverage, travel insurance, dental, vision, life insurance, disability insurance, and more.
- Work-life balance with a range of paid/unpaid leave options.
- Retirement planning options including a Defined Benefit Pension Plan and Group Savings Plans.
- Learning and development opportunities, including tuition assistance and online learning.
- Various perks and discounts through CF Appreciation.

Other Information:
- This position offers flexible work options, including remote or hybrid arrangements, with the requirement to report to the assigned work location if necessary.
- The selection process will be conducted virtually.