Job Description

Our valued Federal Government client is currently seeking both unilingual and bilingual SECRET cleared Help Desk Technicians for a 1+ year contract opportunity. This role is ONSITE in Ottawa 

Roles and Responsibilities

• Expected to be able to troubleshoot and document hardware and software related problems;
• Expected to perform computer system cyclical replacement, involving interviews with the client to ensure all software is installed on the new computer and to ensure all necessary client files will be copied to the new computer. Coordination of hardware installations to perform installs may be requested;
• Ensure any client requests are completed to the clients' satisfaction;
• Required to format and install a departmentally provided operating system and/or any departmentally approved software as required by the client;
• Required to ensure the project tracking spreadsheet and the asset management records are updated as per Project Manager’s instruction;
• Expected to possess very strong skills in client service and client relations as the workload can be heavy and clients are often faced with difficult and very limiting situations. These need to be treated with the utmost courtesy, understanding and efficiency;

Qualifications and Skills

• 2+ years of relevant work experience
• SECRET clearance

Education

• Certificate, degree, or diploma in relevant field