Job Description

Our client in the financial sector is currently looking to hire a Collections Clerk to join their team for a 6 month contract.  This is a full-time contract based out of Gloucester, ON.

Responsibilities:

• Initiate daily collection procedures for returned mortgage payments.
• Communicate with debtors regarding overdue mortgage payments via email, phone calls, and postal mail, and pursue follow-ups if necessary.
• Negotiate payment arrangements with mortgagors.
• Record payment arrangements accurately in the payment system.
• Facilitate payment acceptance through e-transfers and bank drafts and ensure proper identification of deposits in the bank account.
• Process payments via EFTs, e-transfers, bank drafts, and bank deposits.
• Conduct regular reviews of delinquent accounts to determine appropriate actions.
• Maintain precise records, including comprehensive notes on collection activities.
• Collaborate with the Department Manager in addressing collection matters.
• Participate in weekly reviews and discussions with the Department Manager regarding past-due accounts.
• Assist in the development and implementation of collections policies and procedures.
• Perform any other duties as assigned.

Qualifications:

• Ideally 3-5 years of experience in collections and AR
• Excellent interpersonal and communication skills with the ability to be assertive and manage escalated customer interactions as required.
• Ability to exhibit composure, patience, and confidence when facing difficult situations.
• Excellent organization, time management skills
• Strong clerical and administrative duties 

To be immediately considered for this exciting opportunity submit your resume to chelsea.romero@altis.com or apply directly today!