Job Description
Our client is seeking a dispatcher, as a Dispatch Coordinator, you will play a critical role in ensuring the smooth and efficient operations. You will be responsible for coordinating the scheduling and dispatching of our services while maintaining a high level of customer satisfaction.
Roles and Responsibilities
- Swiftly respond to client inquiries and arrange requested tasks.
- Efficiently prioritize service requests based on their urgency and create schedules accordingly.
- Coordinate the dispatch of scheduled work to on-site technicians.
- Aid employees with questions regarding their assigned tasks, offering essential information and purchase orders.
- Ensure clients are furnished with all essential paperwork and health and safety documentation prior to commencing work.
- Streamline service requests to ensure materials and subcontractors are prepared ahead of work initiation.
- Effectively oversee ongoing service calls, providing customer updates and procuring necessary materials.
- Prepare and submit service reports and associated documents to clients and compliance programs.
- Compile completed work orders for review in the invoicing process.
- Maintain and update customer databases and tracking systems.
Qualifications and Skills
- 1-2 years of experience working in dispatching
Nice-to-Haves
- Industry experience in construction or HVAC or relevant.