Temp to Perm
Posted on 02 May 24 by Nicole Preston
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This is an a great opportunity (with a possibility of permanency) to use your top notch client service skills in English and French on a daily basis and to work as part of a fun and creative team.
Pay: $20.50/hour
Must be available for shifts ranging from 8AM - 8PM Monday - Friday
Can accommodate notice
On site: Steps away from Preston Street, you are surrounded by great shopping, restaurants, and entertainment.
Roles and Responsibilities
We are looking for highly talented Customer Service Agents who will serve as the first point of contact with our current clients. The successful candidate will be able to accept ownership for effectively handling customer issues and inquiries while ensuring customer satisfaction is at the core of every decision. We offer jobs where time flies because our customers need our help all day long jobs where weekend shifts dont exist. Contribute your skills and strengths to help our customers deal with important decisions in their lives!
Receive phone calls, emails, and online chat requests, providing answers about the relocation policy to our customers
Effectively solve customer inquiries
Ability to communicate clearly when handling different topics
Identify customers needs, understand and clarify the information
Research every issue to provide solutions
Collaborate with your team and other team members to solve problems and share knowledge
Build sustainable relationships and engage customers by going the extra mile
Ability to assume additional responsibilities and work flexible hours as required
Work with minimal supervision in a fast-paced environment
Perform various administrative tasks to support the Contact Centre
Qualifications and Skills
Strong phone and verbal communication skills
Customer focus and adaptability to different personality types
Ability to multitask, set priorities, and manage time effectively
Must qualify for an enhanced reliability clearance
Must pass a criminal record check
Must be able to provide references
Bilingualism (English/ French)
Nice-to-Haves
High school diploma or equivalent
Previous experience in a customer support role through a contact center
Familiarity with Customer Relationship Management (CRM) systems and practices
Benefits
11 week contract to start, extension based on performance.
Long term this positions offers a competitive benefits and vacation package