Temp to Perm
Posted on 02 May 24 by Nicole Preston
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This is an a great opportunity (with a possibility of permanency) where you will be responsible for providing relocation policy advice through schedule planning sessions across different channels - telephone, video call, and chat in English and French. The successful candidate will be able to accept ownership for effectively handling customer issues and inquiries; ensuring customer satisfaction is at the core of every decision.
Pay: $22.00/hour
Must be available for shifts ranging from 8AM - 8PM Monday - Friday
Can accommodate notice
On site: Steps away from Preston Street, you are surrounded by great shopping, restaurants, and entertainment.
Roles and Responsibilities
Qualifications and Skills
Professional, self-starter
Capable of using different methods of communication simultaneously; i.e. email, telephone, video call, and chat
Good interpersonal and communication skills
Superior customer service skills and orientation
Collaborative style needed
Ability to maintain professionalism at all times under stressful situations
Strong organizational skills
Ability to plan and manage work under time constraints, without direct supervision
Must qualify for an enhanced reliability clearance
Must pass a criminal record check
Bilingualism in English and French
Nice-to-Haves
Background in relocation services is an asset
Previous experience in a customer support role through a contact center is an asset
Benefits
11 week contract to start, extension based on performance.
Long term this positions offers a competitive benefits and vacation package